The Oregon Department of Revenue is recruiting to fill multiple Revenue Agent 1 positions. These positions may be located in one or more of the following areas: Collections Division of the Oregon Department of Revenue in the Other Agency Accounts Units (OAA) or the Tax Collections Section for business or individual taxes.
This recruitment will remain open until March 31st, 2021 however we will review applications on February 16th, 2021 and may close the announcement anytime thereafter.
Working hours are determined by the hiring area.
All positions are full-time, Service Employees International Union (SEIU) represented positions. This recruitment may be used to fill additional vacancies as they occur.
What's In It For You
What You Will Be Doing
The purpose of the revenue agent position is to collect on debts owed to the department or from assigned agencies. Agents are expected to use department resources to identify and explain options for debt resolution to debtors, maintain the integrity of the debtors' information, and provide information to the public in a courteous and professional manner.
Duties include but are not limited to:
For a complete position description you can contact Tiffany Ball @ Tiffany.Ball@oregon.gov
Why Join Us
DOR values a diverse and culturally competent workforce. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We stand by our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants of a protected class, including disability status and veteran status. We encourage individuals of diverse backgrounds and who promotes diversity and inclusion to join our agency.
This Is What You Need To Qualify
Six months of full-time office or field experience in collection of past due accounts in which collections was the primary responsibility.
One year of experience related to collection of past due accounts such as working in support of a collections section or individual collector, or collections work performed as part of other major responsibilities.
One year of experience which included: analyzing financial information to determine the ability to pay, explaining laws, rules and regulations, and resolving problems or complaints which included dealing with customers/clients who were confused, frustrated or hostile.
To receive credit for the six months or one year of qualifying collections experience, the "Work History" section of your application must clearly show: experience collecting past due accounts; or experience performing support work to a collection unit or individual collector which provided knowledge of debt collection principles and practices. (If collections work was not the primary function of the job(s) listed, you must indicate the percent of time spent in collections work only.)
To receive credit for the other one year of qualifying experience, the "Work History" section of your application must clearly show that you performed work in all three of the areas listed.
The ideal candidate will possess the following desired skills and attributes:
How to Apply
**Please note that due to COVID-19 we will not be holding in person interviews; however, we will conduct interviews via phone or video. If you are invited to interview you will be given further instructions on the process.
Job Reference Number: REQ-57692
If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:
Oregon Department of Revenue
Human Resources Rm. 135
Salem, OR 97301
Phone (503) 945-8547
Fax (503) 947-2047
Understanding the State Application Process
Help & Support webpage
Learn more about Oregon
The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.
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