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OR - Revenue Agent 1, Department of Revenue

  • 1.  OR - Revenue Agent 1, Department of Revenue

    Posted 02-25-2021 12:28 PM
    Edited by Lauren Cummings 02-25-2021 12:28 PM

    The Oregon Department of Revenue is recruiting to fill multiple Revenue Agent 1 positions. These positions may be located in one or more of the following areas: Collections Division of the Oregon Department of Revenue in the Other Agency Accounts Units (OAA) or the Tax Collections Section for business or individual taxes.

    This recruitment will remain open until March 31st, 2021 however we will review applications on February 16th, 2021 and may close the announcement anytime thereafter.

    Working hours are determined by the hiring area.

    All positions are full-time, Service Employees International Union (SEIU) represented positions. This recruitment may be used to fill additional vacancies as they occur. 

    What's In It For You

    • Permanent, full-time employment in Salem, Oregon, centrally located in-between the Oregon Coast and Portland, with an opportunity to travel across this beautiful state.
    • You will have the opportunity to make a difference in the lives of Oregonians.
    • Work where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.
    • Opportunity to expand your technical and professional skills.
    • Work/life balance, vacation, sick leave, 10 paid holidays a year, and personal days off. 
    • We offer advancement and learning opportunities that will help grow your career with the State of Oregon.
    • You will work with others who are passionate about public service.

    What You Will Be Doing

    The purpose of the revenue agent position is to collect on debts owed to the department or from assigned agencies. Agents are expected to use department resources to identify and explain options for debt resolution to debtors, maintain the integrity of the debtors' information, and provide information to the public in a courteous and professional manner.

    Duties include but are not limited to:

    • Initiates research to locate and collect revenue on assigned debtor's accounts.
    • Review and confirm viability for the collection of debtor assigned accounts through the research of debtor information, public records and financial statements to effectively resolve the debt.
    • Research account information to locate assets, employment information, or other sources of income to meet unit collections efficiencies and standards.
    • Initiates contact with debtors and employers for account resolution. Take appropriate enforcement action, including garnishment of assets, bank accounts, and wages based on unit standards and procedures.
    • Efficiently working accounts assigned daily through GenTax and document all actions taken to reach account resolution.
    • Reviews accounting details and makes needed correction as applicable per contact or correspondence from debtor.
    • Maintain the integrity of the agencies computerized database by verifying and updating debtor confidential information.

    For a complete position description you can contact Tiffany Ball  @ Tiffany.Ball@oregon.gov

    Why Join Us

    DOR values a diverse and culturally competent workforce. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We stand by our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants of a protected class, including disability status and veteran status. We encourage individuals of diverse backgrounds and who promotes diversity and inclusion to join our agency.

    • Our Vision is that we are a model of revenue administration through the strength of our people, technology, innovation, service, and collaboration. 
    • Our Mission is to make revenue systems work to fund the public services that preserve and enhance the quality of life for all citizens.
    • Our Core Values:  Highly Ethical Conduct – Service and Operational Excellence – Fiscal Responsibility – Quality in Relationships – Accountability – Continuous Improvement

    Working Conditions

    • Frequent contact with hostile debtors by phone, subjected to profanity and occasional threats of bodily harm.
    • Contact may include, when necessary, face-to-face.
    • Noisy work area 'phones, machines and voices.
    • Extended and continuous use of a computer, keyboard and phone system.
    • Frequent interruptions and distraction as well as close proximity with people.
    •  Requires sitting/standing up to 10 hours a day or 40 hours a week.

    This Is What You Need To Qualify
     

    Six months of full-time office or field experience in collection of past due accounts in which collections was the primary responsibility.


    OR


    One year of experience related to collection of past due accounts such as working in support of a collections section or individual collector, or collections work performed as part of other major responsibilities.

    OR

    One year of experience which included: analyzing financial information to determine the ability to pay, explaining laws, rules and regulations, and resolving problems or complaints which included dealing with customers/clients who were confused, frustrated or hostile.

    To receive credit for the six months or one year of qualifying collections experience, the "Work History" section of your application must clearly show: experience collecting past due accounts; or experience performing support work to a collection unit or individual collector which provided knowledge of debt collection principles and practices. (If collections work was not the primary function of the job(s) listed, you must indicate the percent of time spent in collections work only.)

    To receive credit for the other one year of qualifying experience, the "Work History" section of your application must clearly show that you performed work in all three of the areas listed.

    The ideal candidate will possess the following desired skills and attributes:

    • Excellent customer service skills including great active listening skills and overcoming objections, in-person, over the phone and through email.
    • Call Center experience working on an automated call distributor
    • Simultaneously using a computer to enter/retrieve/document information on customer accounts while on assisting a customer on the phone.
    • Experience explaining complex laws, rules, regulations and/or policies.
    • Demonstrated ability exercising excellent judgment and decision-making skills.
    • Ability to work independently without constant supervision.

    How to Apply

    • Go to: Workday
    • Click on the "Apply" link above to complete your online application and submit by the posted closing date and time.
    • The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
    • Complete the supplemental questions.
    • Attach your current resume.
    • Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is not a "save and return later" function, once you start your application you must submit your application, otherwise you will have to start over.

    Additional Information

    • Veterans' Preference - Eligible veterans who meet the qualifications will be given veterans' preference. If you checked that you are a veteran, we will ask you for your documents later in the process. Click on the following link for additional information on Veterans' Preference.
    • Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
    • To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
    • Work Authorization - The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. Department of Revenue is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 3)  for employment verification.
    • Are you living out of state and looking to relocate to Oregon? Learn more about life in Salem or Portland.

    **Please note that due to COVID-19 we will not be holding in person interviews; however, we will conduct interviews via phone or video. If you are invited to interview you will be given further instructions on the process.

    Job Reference Number: REQ-57692

    If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:

    Oregon Department of Revenue

    Human Resources Rm. 135

    Salem, OR 97301

    Phone (503) 945-8547

    Fax (503) 947-2047

    Helpful Links

    Applicant FAQ

    Understanding the State Application Process

    Help & Support webpage

    Learn more about Oregon

    The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.



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    DOR Recruiter
    Recruiter
    Oregon Department of Revenue
    Salem OR
    (503) 378-4988
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