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OR - Ombuds for Oregon Workers (Business Operations Manager 2)

  • 1.  OR - Ombuds for Oregon Workers (Business Operations Manager 2)

    Posted 08-16-2022 03:02 PM
    Edited by Brukie Gashaw 08-16-2022 03:02 PM

    Ombuds for Oregon Workers (Business Operations Manager 2)

    Salem | DCBS | Labor & Industries Building
    Hybrid Work
    time type
    Full time

    Initial Posting Date:


    Application Deadline:


    Salary Range:

    $6,480 - $10,023

    Our mission...

    To protect and serve Oregon's consumers and workers while supporting a positive business climate.

    The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, workers, and businesses.

    This position is with the Director's Office. The Director's Office provides DCBS with overall leadership. The director and deputy director provide general supervision over DCBS programs and divisions, as well as policy direction for the department. Included in the Director's Office are: Legislative Director/MLAC Administrator, External Affairs Director, Change Management and Process Improvement Director, Internal Auditor, Communications Services Section, Employee Services Section, Multicultural Communications Program, Ombuds for Oregon Workers, and Small Business Ombuds.

    This is an executive service position and is not represented by a union.

    What's in it for you:

    • Rewarding work in a productive and creative environment

    • Colleagues who are passionate about public service

    • Work/life balance, 11 paid holidays a year, and a competitive benefits package

    • Advancement and learning opportunities that will help grow your career with the State of Oregon

    • Live, work, and play in Salem, Oregon

    This position is eligible for remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

    Here's what you will do:

    As the Ombuds for Oregon Workers, you will As the Ombuds for Oregon Workers, you will direct and manage the Ombuds Office for Oregon Workers, with emphasis on outreach and education, collaboration with stakeholders, advocacy for workers, assisting workers who need help navigating the workers' compensation and Oregon OSHA protections and complaint process, and mediation of workers' compensation matters. The Ombuds represents the interests of workers on legislation and public policy issues; advises the director, the Governor, and other policy makers of emerging trends and concerns; and makes recommendations for changes related to systemic practices and service delivery.

    For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here.

    Here's what you need to qualify:

    Minimum Qualifications:

    • Six years of supervision, management, or progressively related experience


    • Three years of related experience AND a bachelor's degree in a related field

    Requested Skills:

    • Experience and knowledge in protecting workers' rights in the workers' compensation system and workers' compensation law

    • Experience in providing leadership, direction, and technical expertise to professional/technical staff

    • Experience in establishing, implementing, and monitor program goals, objectives and to identify program priorities, performance measures, emerging trends, and patterns of complaints

    • Experience in developing and implementing program policies and procedures and making recommendations to improve program and procedural operations

    • Experience working and collaborating with government agencies and stakeholder groups with diverse interests, finding ways to encourage people to share knowledge, leverage strengths, and collaborate

    • Experience in facilitating and mediating complex and sensitive caseload, including identification and prioritization of issues in conflict and interpretation and clarification of workers compensation law

    • Experience in state and federal legislative processes and familiarity with state legislative and agency rulemaking processes

    • Experience in public speaking, providing technical training and formal presentations to organizations and industry stakeholders

    • Ability to show empathy during emotionally charged situations that may at times be hostile or argumentative in nature

    Application information:

    • A resume and cover letter are required for this job posting. Please attach them in the "Resume / CV" section of the application.

    • Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

    • You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

    Additional information:

    • Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered.  The analysis will be based on the experience, education, and training documented in the application materials.

    • The successful candidate must have a valid driver's license and a satisfactory driving record. Before an offer of employment, DCBS may request that you provide an official driving record.

    • This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

    • Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans' preference please be sure to check your Workday account for pending tasks or actions under your "My Applications" section.

    • We hire preferred workers!  For more information, please visit our website: Preferred Worker Program.

    • The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

    Helpful links and contact information:

    Learn more about DCBS

    Understanding the State Application Process

    Help and Support webpage

    For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200.

    DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status.  For more information, please visit our diversity, equity and inclusion webpage.

    DCBS Recruiting
    Talent Management Coordinator
    Department of Consumer and Business Services-Oregon